Kenya's straightforward way to turn mobile value into cash
DBS Kenya helps individuals and businesses convert, turn, swap, switch, reverse or sell unused Safaricom airtime, Safaricom Bonga Points, and Airtel airtime for M-Pesa cash. What used to sit unused on a SIM card becomes real money in your M-Pesa wallet within the same business day.
How the conversion process works
- Pick a service - Safaricom airtime, Bonga Points, or Airtel airtime.
- Fill in the conversion form with the sending phone number, amount, and your M-Pesa registered name (used only to verify your identity before we send funds).
- Review your USSD code, generated automatically based on your amount and our current receiving number.
- Dial the code to complete the airtime or Bonga Points transfer to DBS Kenya.
- Confirm the transfer on our website, and we process your M-Pesa payout during business hours.
Accepted airtime sources
We accept airtime and Bonga Points from a wide range of sources, including:
- Airtime gifts from friends, family, or colleagues
- Surplus airtime allowances from an employer
- Airtime won through radio station promotions
- Airtime accidentally purchased through a bank or mobile banking app that the bank is unable to reverse
Safety and trust
DBS Kenya never asks for your M-Pesa PIN, password, or one-time passcodes. All conversion requests are encrypted, validated, and logged with a unique reference number so you can track your request at any time. Our systems are built with rate limiting, spam filtering, and fraud protections to keep every transaction safe.
Frequently asked questions
Why should I choose DBS Kenya?
DBS Kenya offers a simple, secure, and convenient way to convert unused airtime and Bonga Points into cash. Our website is designed to make the process straightforward while providing clear instructions and responsive customer support.
How does the airtime conversion process work?
The process is simple:
1. Select the conversion service.
2. Fill in the conversion form.
3. Submit your request.
4. Follow the generated USSD instructions.
5. Confirm the transfer.
6. DBS Kenya verifies the request.
7. Money is sent to your M-Pesa account after successful processing.
Why do you ask for my M-Pesa registered name?
The M-Pesa registered name helps us verify that payments are sent to the correct recipient. This additional verification reduces the risk of sending money to the wrong phone number.
Why are single names not accepted?
For security and identity verification, customers must provide at least two names as registered on their M-Pesa account. Single-name submissions are automatically rejected.
Can I convert enterprise airtime?
Yes. DBS Kenya supports both:
- Normal Safaricom Airtime
- Enterprise Safaricom Airtime
Simply choose the correct airtime type before submitting your request.
What happens after I submit my request?
Your request is immediately recorded in our system, and our team receives a notification. You will then complete the airtime or Bonga Points transfer using the generated USSD instructions. Once verified, your request is processed.
Can I submit a request outside business hours?
Yes. The website accepts requests 24 hours a day. However, requests submitted outside our official business hours will be processed when business resumes.
Why might my request be delayed?
A request may be delayed because of:
- Mobile network interruptions
- Incorrect customer information
- Additional verification requirements
- High request volumes
- Public holidays or temporary system maintenance
Can DBS Kenya reject a conversion request?
Yes. We reserve the right to reject requests that contain incorrect information, suspicious activity, blocked customer details, fraudulent transactions, or transactions that do not comply with our Terms and Conditions.
Is my personal information safe?
Yes. Protecting customer information is a priority. We use secure website encryption and collect only the information necessary to process your request and verify your identity.
Can I convert airtime received from work or promotions?
Yes. We accept airtime obtained through legitimate sources, including employer allocations, promotional rewards, gifts, and airtime purchased through banking services.
Can I use DBS Kenya on my phone?
Yes. Our website is fully mobile responsive and optimized for smartphones, tablets, laptops, and desktop computers.
Does DBS Kenya have customer support?
Yes. Our support team is available during business hours via phone, SMS, and WhatsApp to assist with questions and conversion requests.
Do I need to install an application?
No. DBS Kenya works directly from your web browser. There is no need to download or install any software.
How do I know how much money I will receive?
The website automatically calculates and displays your expected payout before you submit your conversion request, helping you know exactly what to expect.