Welcome to DBS Kenya ("DBS Kenya", "we", "our", or "us"). By accessing or using this website and any of our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About Our Services

DBS Kenya provides mobile value conversion services, including:

• Safaricom Airtime to M-Pesa conversion
• Safaricom Bonga Points to M-Pesa conversion
• Airtel Airtime to Cash conversion

We also provide links to trusted third-party websites where customers may purchase discounted airtime, data bundles, and minutes. These third-party websites operate independently of DBS Kenya.

2. Eligibility

To use our services, you must:

• Be at least 18 years of age or have permission from a parent or legal guardian.
• Provide accurate and truthful information.
• Be legally entitled to transfer the airtime or Bonga Points being converted.
• Comply with all applicable laws and regulations.

3. Conversion Rates

Conversion rates are displayed on our website and are subject to change without prior notice. The amount you receive will be calculated using the rate displayed at the time your conversion request is submitted.

4. Accepted Sources

We accept airtime and Bonga Points obtained through lawful means, including:

• Airtime received as gifts.
• Surplus airtime from employers or work-related allocations.
• Airtime won through legitimate promotions.
• Airtime purchased directly by the customer.
• Airtime purchased through banking services.

We reserve the right to reject any request if we reasonably believe the airtime or Bonga Points were obtained unlawfully or fraudulently.

5. Customer Responsibilities

You agree that:

• All information submitted is accurate.
• The phone number provided belongs to you or you have authority to use it.
• The M-Pesa registered name matches the phone number provided.
• You have verified all submitted details before completing your request.

DBS Kenya is not responsible for delays or losses resulting from incorrect information submitted by the customer.

6. Identity Verification

For security purposes, DBS Kenya may verify the M-Pesa registered name before processing a payment. Requests containing incorrect or incomplete information may be delayed, suspended, or rejected.

7. Processing Times

Conversion requests are processed during our official business hours:

• Monday - Saturday: 8:00 AM - 10:00 PM
• Sunday: 2:00 PM - 10:00 PM

Requests submitted outside these hours will be processed as soon as reasonably possible during the next business period. Processing times may occasionally be affected by mobile network interruptions, system maintenance, public holidays, or unusually high request volumes.

8. Payment

Once a conversion request has been successfully verified, payment will be sent to the designated M-Pesa number provided by the customer. DBS Kenya reserves the right to delay payment while conducting additional verification where necessary.

9. Failed or Incomplete Transfers

If the airtime or Bonga Points transfer is not successfully completed, the conversion request cannot be processed. Customers should ensure they complete the transfer using the correct USSD instructions provided by the website.

10. Fraud Prevention

DBS Kenya actively monitors transactions for suspicious activity. We reserve the right to:

• Reject any conversion request.
• Request additional verification.
• Block customers from using our services.
• Report suspected fraudulent activity to the relevant authorities where required by law.

11. Restricted Customers

DBS Kenya reserves the right to refuse service to individuals or entities that violate these Terms and Conditions or are identified as posing a fraud or operational risk.

12. Third-Party Websites

Our website may contain links to external websites. DBS Kenya does not own or control these websites and is not responsible for their content, services, pricing, availability, or privacy practices. Customers access third-party websites at their own discretion.

13. Limitation of Liability

To the fullest extent permitted by law, DBS Kenya shall not be liable for any loss, damage, delay, or inconvenience arising from:

• Incorrect customer information.
• Mobile network failures.
• Delayed M-Pesa services.
• Safaricom or Airtel service interruptions.
• Customer errors during airtime or Bonga Points transfer.
• Circumstances beyond our reasonable control.

14. Privacy

Customer information is collected solely to facilitate conversion requests, verify transactions, improve our services, and comply with legal obligations where applicable. We do not sell or share customer information with third parties for marketing purposes without consent, except where disclosure is required by law or necessary to provide the requested service. For more information, please refer to our Privacy Policy.

15. Website Availability

While we strive to keep our website available at all times, we do not guarantee uninterrupted access. The website may occasionally be unavailable due to maintenance, upgrades, technical issues, or circumstances beyond our control.

16. Changes to These Terms

DBS Kenya may update these Terms and Conditions from time to time. Any updates become effective immediately upon publication on this website. Customers are encouraged to review this page periodically.

17. Contact Information

If you have any questions regarding these Terms and Conditions or our services, please contact us:

DBS Kenya
Phone / SMS / WhatsApp: 0725327911

Business Hours:
Monday - Saturday: 8:00 AM - 10:00 PM
Sunday: 2:00 PM - 10:00 PM